Vacation Assurance Program

You asked, we listened. Nearly 50% of our bookings are made with the purchase of our Vacation Assurance Program. The one suggestion we have heard repeatedly is for a refund of fees instead of a credit. For July 2024, we are testing a pilot VAP change to allow for refunds. 

For peace of mind, we encourage you to invest in Travel Advantage Network’s Vacation Assurance Program (VAP). Should anything happen requiring you to change or cancel your vacation, VAP guarantees protection against the loss of reservation fees and/or vacation weeks in the form of a refund of your booking fees, subject to the following guidelines:

About VAP

VIP Client Program

  1. The cost of VAP is:
    • VIP Pre-paid/Express week booking*: $99
    • VIP Split week booking: $79
    • Excess Inventory week booking**: $59
  2. This program only provides for a refund of of Travel Advantage Network reservation fees, and vacation weeks. VAP and any property-specific fees (parking, resort or other fees) that are collected at the time of booking are non-refundable.
  3. VAP may NOT be used to cancel and rebook a reservation for the same destination/area at an Excess Inventory or, any special promotional price.
  4. VAP must be paid at the time of booking and is not available for purchase at a later date. If VAP is not purchased at the time of booking, your reservation is final and no refunds or credits will be provided in the event of cancelation.
  5. If any change is made to a reservation where VAP has been purchased, then the VAP on that reservation is considered used.  If you wish to purchase VAP on the reservation that was changed, you may, however the VAP that was used is null and void and cannot be transferred to the changed reservation.  This covers any and all changes that are made to a reservation.

*Pre-paid/Express Week Bookings

Cancellations/changes made 15 days or more prior to travel date:

  • All fees except VAP (and non-refundable fees as referenced above) will be refunded within 30 days of cancellation. 
  • Prepaid Travelers: credit week
  • Express Travelers: vouchers redeemed at time of booking will not be refunded or reissued. 

Cancellations/changes made 14 or fewer days prior to travel date:

  • All travel fees forfeited
  • Prepaid Travelers: credit week

**Excess Inventory Bookings

Cancellations/changes made 3 days or more prior to travel date:

  • All fees refunded (other than VAP and resort-specific fees as referenced above)
  • Excess Inventory fees will be refunded within 30 days of cancellation

Cancellations/changes made less than 2 days (or fewer) prior to travel date:

  • All travel fees forfeited

 

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Standard Client Program

  1. The cost of VAP is:
    • Pre-paid/Express week booking*: $99
    • Excess Inventory week booking**: $59
  2. This program only provides for a refund of of Travel Advantage Network reservation fees, and vacation weeks. VAP and any property-specific fees (parking, resort or other fees) that are collected at the time of booking are non-refundable.
  3. VAP may NOT be used to cancel and rebook a reservation for the same destination/area at an Excess Inventory or, any special promotional price.
  4. VAP must be paid at the time of booking and is not available for purchase at a later date. If VAP is not purchased at the time of booking, your reservation is final and no refunds or credits will be provided in the event of cancelation.
  5. If any change is made to a reservation where VAP has been purchased, then the VAP on that reservation is considered used.  If you wish to purchase VAP on the reservation that was changed, you may, however the VAP that was used is null and void and cannot be transferred to the changed reservation.  This covers any and all changes that are made to a reservation.

*Pre-paid/Express Week Bookings

  1. VAP may NOT be used to cancel and rebook a reservation for the same destination/area at an Excess Inventory or, any special promotional price.
  2. VAP must be paid at the time of booking and is not available for purchase at a later date. If VAP is not purchased at the time of booking, your reservation is final and no refunds or credits will be provided in the event of cancelation.
  3. If any change is made to a reservation where VAP has been purchased, then the VAP on that reservation is considered used.  If you wish to purchase VAP on the reservation that was changed, you may, however the VAP that was used is null and void and cannot be transferred to the changed reservation.  This covers any and all changes that are made to a reservation.

Cancellations/changes made 15 days or more prior to travel date:

  • All fees except VAP (and non-refundable fees as referenced above) will be refunded within 30 days of cancellation. 
  • Prepaid Travelers: credit week
  • Express Travelers: vouchers redeemed at time of booking will not be refunded or reissue

Cancellations/changes made 14 or fewer days prior to travel date:

  • All travel fees forfeited
  • Prepaid Travelers: credit week

**Excess Inventory Bookings

Cancellations/changes made 3 days or more prior to travel date:

  1. VAP may NOT be used to cancel and rebook a reservation for the same destination/area at an Excess Inventory or, any special promotional price.
  2. VAP must be paid at the time of booking and is not available for purchase at a later date. If VAP is not purchased at the time of booking, your reservation is final and no refunds or credits will be provided in the event of cancelation.
  3. If any change is made to a reservation where VAP has been purchased, then the VAP on that reservation is considered used.  If you wish to purchase VAP on the reservation that was changed, you may, however the VAP that was used is null and void and cannot be transferred to the changed reservation.  This covers any and all changes that are made to a reservation.

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Cancellations/changes made 3 days or more prior to travel date:

  • All fees refunded (other than VAP and resort-specific fees as referenced above)
  • Excess Inventory fees will be refunded within 30 days of cancellation

Cancellations/changes made 2 days or less to travel date:

  • All travel fees forfeited